Refund policy

Due to copyright laws, purchased DVDs in opened packages can only be exchanged for the identical item.

When you receive your package, we ask that you examine it closely prior to opening the factory

sealed product packaging.  If you are not satisfied with your order, you may exchange or return

your unopened product within 14 days of receipt. A 20% re-stocking fee will apply.  Returning your purchase to VEI is the responsibility of the buyer.

 All products (both defective and non-defective) must be returned in their original purchase condition,

with the original packing material, and any other item or accessory provided by the manufacturer.

If the purchase included a free gift, to qualify for a full refund, the free gift must also be returned. 

Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original

shipping cost if you are returning an item because of an error on our part or we have determined that

the product is defective.

Please contact us at customercare@vei.tv to request a Return Merchandise Authorization

(RMA) number. It will take approximately 2 to 4 business days before an RMA is issued to you by return email.

You can also call VEI at 716 205 0888 for an immediate RMA.